GemBox Support Forum

Why are accent characters not recognised?

Hi there

When performing a mail merge with a name that has an accent character in it E.g. EUGÉNE, it produces EUG�NE.

Please help?

Hi Lee,

I was unable to reproduce this issue.

Can you please send us a small Visual Studio project that shows exactly what you’re doing so that we can investigate the problem?


The problem occurred because the CSV file, that is used for generating a mail merge data source, is read with UTF8 encoding. But the file is actually written in Windows-1252 (or Windows-1250) encoding.