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GemBox Support Forum

Background is missing in RTF to PDF

We tested the “free limited” version to verify usage, and the export works, but the right side of the page background is missing. It is important because we have to simulate an Italian legal document.
In fact, we have converted the same document into your live demo, but even in this case the problem remains.
It is important to understand if this is an application limitation (or a bug) before purchasing the full license fee.

Hi Marco,

Can you send us your RTF file so that we can reproduce this issue and investigate it?

Regards,
Mario

I sent the rtf file to technical support.
Thank you
M.

Hi Marco,

Please try again with this bugfix:
https://www.gemboxsoftware.com/document/nightlybuilds/GBD33v1261.zip

Or this NuGet package:
Install-Package GemBox.Document -Version 33.0.1261-hotfix

Does this solve your issue?

Regards,
Mario

Hi Mario, I confirm that installing the patch seems to have solved the problem, the file is perfect.
Now we do some more tests, then we propose to our customer the purchase of the full license.
Thank you very much.
Marco M.